LEGAL

Refund Policy

Last updated: November 2026  |  Applies to GroupSubmitter Pro Add-on purchases

On This Page

1. Overview

This Refund Policy applies to purchases of the GroupSubmitter Pro Add-on. The Free plugin is free of charge, so refunds do not apply to it.

We want you to be happy with your purchase. If something goes wrong, you can ask for a refund under the conditions below.

2. Try Before You Buy

The Pro Add-on includes a 3-day free trial through its license system. We encourage you to use the trial to check that the add-on suits your website before you buy.

3. Refund Eligibility

You may ask for a refund within [X days] of purchase if:

  • The Pro Add-on does not work as described on its product page, and our support team could not solve the problem
  • You were charged more than once for the same purchase

4. How to Request a Refund

Send your request through our Contact page and choose “Pre-Sales & Licensing Question” as the subject.

5. Information We Need

To handle your request quickly, please include:

  • Your order number or transaction ID
  • The email address used for the purchase
  • A short description of the problem or the reason for the refund
  • Screenshots or error messages, if the problem is technical

6. Review & Processing

We will review your request and reply by email. Approved refunds are returned to the original payment method where possible. How long the money takes to appear depends on your payment provider.

7. When Refunds Are Not Given

Refunds are generally not given when:

  • The request is made after the refund period
  • The problem is not a defect in the plugin, for example a limit set by your hosting or a conflict with something outside our control that we could not reasonably fix
  • The license key has been shared with or used by other people

Note: If you are not sure whether your case qualifies, contact us and we will look at it.

8. Free Plugin

The Free plugin costs nothing, so there is nothing to refund. If you need help with it, please use our Contact page.

9. Contact

Questions about this policy? Please use our Contact page.